Is it safe to order online?
Very safe, this secure server will protect and scramble your credit card information with high-grade 256 bit SHA-2 encryption technology. We are PCI Compliant (credit card safe). We use Authorize.Net which provides its merchant customers with the highest level of transaction processing security.
When will my credit card be charged?
In most cases, we charge your credit card after order is shipped. At times, we charge the card after order is delivered.
How do I create a personal account?When placing an order online, register a password on our checkout page. This will generate a personal account and gives you full access to your account information, invoices, order history, order status, easy online tracking. A personal account is optional, you can also order anonymously by not entering a password. We'll automatically email you the order confirmation, shipping confirmation, and tracking information regardless of having an account or not.
Another way is by:
1) Click the "My Account" link at the top right side of our site.
2) Select "I am a new customer".
Your information is NEVER sold to any other company and is kept completely private. Our strict policy prohibits any type of future email solicitations or SPAM. The emails we send deal only with your current order (order confirmation, shipping confirmation with tracking information).
How do I know if my order shipped?
Click the "My Account" link at the top right hand side of our site to check your order status; shipping confirmation with tracking information is also automatically emailed to you when shipped. If you ordered anonymously, order confirmation, shipping confirmation with tracking information is emailed to you. Certain items like custom signs need additional time, and we estimate the approximate production time required before shipping within "Availability" for every product sold. Any questions, send us an email.
Do you offer faster shipping options?
We do not offer faster shipping options. We normally ship via UPS ground. Some orders may ship FedEx ground, USPS priority mail, or by motor freight for heavy and certain oversized items. We use the following motor freight carriers: R&L Carriers, Saia, Inc, and Estes Express Lines. UPS, FedEx, and the motor freight carriers require 1-5 work days after we ship to deliver your package. USPS requires 2-3 work days for delivery.
How do I display more products per page?
You can easily change how many products are displayed per page. When browsing within any of our categories, click the "# per page" box (example shown above) and change the number of products to your preference.
Is thickness of sign important?
Yes, thickness of sign is important. The widely accepted correct thickness is .080" or 80 mil aluminum. This thickness is difficult to bend and aluminum will not rust. All our signs are .080" aluminum and thicker, no exceptions. Some companies will sell thinner signs in (.040" or .063") to cut costs, but these signs are not durable, way too thin. Thinner signs require frequent replacing.
Are there any installation guides?A guide on how to install a traffic sign in rural or urban areas can be found at sign installation guide. You should always refer to your local DOT guidelines and city requirements when using traffic control devices.
Proper way to accept motor freight (Truck) deliveries?
Someone must sign for delivery. Before you sign, check the carrier's paperwork for number of packages being delivered and weights involved.
Confirm that the correct number of packages are being delivered as specified on his paperwork. If there are any discrepancies, you must note this on their paperwork before signing. Check packages for any signs of damage and note this prior to signing off. Following these simple rules will ensure speedy replacement of any missing or damaged items.
I can't find the sign I'm looking for?
We list over 1100 traffic related signs on this website. Try using the website's search feature. If this doesn't locate the sign, then we need to custom make that sign. Refer to our section on custom signs for pricing and sizes.
What type of payments do you accept?
Our secure server encrypts credit card information across the internet.
We accept these credit cards: AMEX, VISA, MC, DISCOVER
But if you prefer not to pay online, just finalize your order and select payment type by check, money order or on account. Print out the invoice, then you may:
* Phone your order in to 800-613-0454
Only when ordering 7 or more items.
* Fax your order in to 800-672-9985
* Send a copy of the invoice attached with a personal check (allow 2 days for check to clear).
* Send a copy of the invoice attached with a money order.
* Pay on account if you have an account with us.
How do I get a copy of my invoice?Go to MY ACCOUNT to print your invoice. Send us an email or fax to request a copy.
How do I confirm this online order went thru?You will receive an automatic confirmation email of your order sent to you within 15 minutes of placing the order. Any questions, send us an email.
Can anyone install traffic control signs?
You should always refer to your local DOT (Department of Transportation) guidelines and city requirements when installing traffic control signs on public roadways or risk having the signs removed. Example, installing speed limit signs on your public street without proper clearance from the city, county, or village is generally considered a public nuisance and the city may remove your signs and throw them away. Installing parking signs or other signs on your private property, private road, or parking lot is generally allowed and you should follow MUTCD guidelines.
Do these signs come with poles?
Poles can be ordered in our "Sign Posts" section. They are not included when ordering a sign. The most common choice is U-channel posts which are easy to install since they have a tapered end. The posts have holes down the center which line up with the holes in the sign, install the post in the ground and use 2 standard nuts/bolts to secure the sign.
Do these signs come with nuts/bolts to install on posts?
Nuts/bolts can be ordered in our section on sign hardware. This is an additional charge. All the signs except for the street name signs have 2 mounting holes centered top and bottom. The diameter of the holes are 3/8". They accept 5/16" bolts and nuts and a standard length to use is 2 1/2" which is available at any hardware store or you may order them here. The street name signs require special brackets found in our hardware section.
Do these signs have holes in them?
All the signs except for street name signs have 2 mounting holes centered top and bottom. This allows for easy mounting on U-channel or square posts. The diameter of the holes are 3/8". They accept 5/16" bolts and nuts and a standard length to use is 2 1/2". The street name signs require special brackets found in our hardware section.
Do the street name signs have holes for mounting to a wall?
Official street name signs don't use holes for mounting. They use special brackets found in our hardware section for mounting onto posts. You may mount these flush to the wall by using double sided foam tape or by drilling small holes in the sign. Our street name signs don't have holes in them. All other signs, like road, traffic, parking, etc. do have holes centered top and bottom.
What size are the holes in the signs?
The diameter of the holes are 3/8". They accept 5/16" bolts and nuts and a standard length to use is 2 1/2". We recommend drive rivets when installing on square posts. There are 2 holes, 1 centered top, 1 centered bottom per sign.
What's your return policy?
Click our return policy link located on the bottom of the page for details.
What is your shipping policy?
Click our shipping policy link located on the bottom of the page for details.
What is your privacy policy?
Click our privacy policy link located on the bottom of this page for details.
What's the best way to contact you?The preferred way is by email or fax (800) 672-9985.
Do you ship to Canada or other countries?
I'm sorry, we only ship to US based addresses. We don't ship to Canada or other countries.
Do you ship C.O.D.?
Sorry, we don't ship C.O.D.
Can you do better on the price?
Most items already show substantial discounts when buying 5 or more of the same item. Click the "Quantity Discount" button on the product pages to see your savings when buying quantity.
How do I change quantities or cancel an item?You may remove items or change quantities from your shopping cart at any time before you finalize the order. After you finalize the order, you must contact us by fax or email ASAP to make any changes. Most orders ship very quick, as soon as 1 hour after placing the order.
What if I get the wrong item sent to me?Please contact us by email and supply the order number, wrong item received, and any missing items from your order. If it was our error, we will resolve this at no additional cost to you ASAP. We'll locate the closest warehouse and ship via UPS ground, overnight delivery is not an option. If it was your error in ordering the wrong sign, then refer to our return policy link located at the very bottom of this page.
What if my custom sign is misspelled or wrong?
If it was our error, then we will redo the sign and send it out ASAP at no additional cost to you.
Do you charge restocking fees for returned items?
We do not charge any restocking fees on returns. Most others charge up to 25% for restocking fees.
How do I return an item?Please send us an email or fax which includes your order number and the item you need to return. Refer to our return policy link located at the bottom of this page. We'll reply to you with a RMA# that you need to write on the box and the address to send these back to. Once we receive your return we will refund you for the full product cost but not the shipping for sending this item to you unless it was our error, then we cover the shipping costs.
How do I exchange a sign?You need to return the item for refund and reorder the new item unless it was our error. Send us an email which includes your order number and the item you want to return. Refer to our return policy button located at the bottom of this page for more information.
What to do if my shipment comes in damaged?Send us an email which includes your order number and the item that was damaged. When you sign for this items at time of delivery, note any visible signs of damage with the carrier. You must keep the damaged items and the packaging at your location as proof of damage. We will file the claim with the carrier and then send you a replacement order. Replacement orders ship via UPS ground; overnight delivery is not an option.
Can I return used signs?
No, we don't accept returns for used signs.
Do you sell used or slightly damaged signs?
No, we don't sell used or damaged signs.
What's better, a steel sign or aluminum sign?
The aluminum sign is better. Aluminum signs won't rust, are 33% lighter, longer lasting, and predominately used by D.O.T. (Department of Transportation) for City and State signs.
What is D.O.T.?
Refers to the Department of Transportation.
Do you sell wooden posts?
Wooden posts may be purchased at your local lumber yard. We don't offer that product.
Do your sign posts come in other lengths not shown?
We carry the standard sizes used for the traffic sign industry. Other lengths are special order items from the post manufacturers. Special order items take too long to receive, so we don't sell them.
Do your sign posts come in other colors?
We offer the standard green or galvanized posts which is common for our industry. Other colors are special orders from the post manufacturer who requires large quantities and long lead times. You may paint the posts, we do not offer other colors.
Can I get a layout proof before you print my custom sign?
Yes, for custom and/or street name signs you have the option to get a layout proof prior to manufacturing. We supply free email proofs when requested, even on weekends. When you approve the proof, it would then go to manufacturing.
Do you need special tools for installing signs?
No special tools required. All the signs and hardware we sell may be installed using common household tools. All the signs except for the street name signs have holes centered top/bottom and take common nuts/bolts to install on a post. Street name signs require brackets found in our "Sign Brackets" section. Easy to install, the sign slides into a groove and held in place by tightening the set screws.
How do I install a sign on a square metal post?
The best way is using drive rivets for all signs except for the street name signs. Real easy to install, requires a common hammer to drive these in, makes it hard to steal the signs.
The street name signs require square post brackets found in our "Sign Brackets" section. Easy to install using common household tools. The bracket fits on top of the square post and you tighten the included set screws. The street name sign slides into the bracket groove and is held in place with more set screws.
How do I install a sign on a U channel post?
The best way is using standard nuts/bolts found in our hardware section for all signs except for the street name signs. The holes in the sign line up with the holes in the post. Real easy to install. If you have a problem with sign theft, then use break away nuts and one way bolts found in our hardware section.
The street name signs require U-channel brackets found in our "Sign Brackets" section. Easy to install using common household tools. The bracket is connected to the U-channel post. The street name sign slides into the bracket groove and is held in place with set screws.
How do I install a sign on a standard 2 3/8" round post?
The best way is using pipe post brackets found in our "Sign Brackets" section for all signs except for the street name signs. Real easy to install using common household tools.
The street name signs require round post brackets found in our "Sign Brackets" section. Easy to install using common household tools. The bracket fits on top of the round post and you tighten the included set screws. The street name sign slides into the bracket groove and is held in place with set screws.
How do I install a sign on a larger diameter round post?
The best way is using adjustable band bracket found in our "Sign Brackets" section for all signs except for the street name signs. Real easy to install using common household tools.
The street name signs require metro wing brackets found in our "Sign Brackets" section for side mounting only. Easy to install using common household tools.
What about mounting to a fence?
If your sign is 12", 18", or 24" tall then we recommend a fence bracket. Street name signs or other sizes won't work. Easy to install using common household tools.
Which bracket should I use for street name signs?
That depends on what type of pole you're putting this on. We have specific brackets for round, square, 4"x4" wooden posts, and U-channel posts. Match the bracket to the post you're installing on.
Now you need to determine if your street name sign is flat blade or extruded blade. A flat blade sign will be the same thickness, around .080. An extruded blade will be thicker on the top and bottom but thinner in the center.
Our brackets are easy to install, they don't require special tools, common household tools will do the job.
How do I side mount my sign?
You may side mount signs using a wing bracket.
What do you recommend for sign theft?
If installing on a square post, use drive rivets found in our hardware section.
If installing on a U-channel post, use tamper resistant bolts & nuts found in our hardware section.
For street name signs, use metal bonding super glue. Install the sign with the correct street sign bracket, after you tighten all the set screws on the bracket, then place some super glue on the set screws.
