| My Account |
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| Can I order anonymously? |
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Yes, you can order anonymously by not registering a password on our checkout page. We'll automatically email you the order confirmation, shipping confirmation with tracking information, and you may print your invoice at time of order. |
| How do I create a personal account? |
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1) When placing an order online, register a password on our checkout page. This will generate a personal account and gives you full access to your account information, invoices, order history, order status, easy online tracking. A personal account is optional, you can also order anonymously by not entering a password. We'll automatically email you the order confirmation, shipping confirmation, and tracking information regardless of having an account or not.
Another way is by:
1) Click the "My Account" link at the top right side of our site.
2) Select "I am a new customer".
Your information is NEVER sold to any other company and is kept completely private. Our strict policy prohibits any type of future email solicitations or SPAM. The emails we send deal only with your current order (order confirmation, shipping confirmation with tracking information). |
| How do I edit my account information? |
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Click the "My Account" link at the top right hand side of our site to edit your account information. |
| I forgot my password. |
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Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you received the wrong product, please contact customer service within 7 days of receiving the product. The best way is by email. |
| When will my order ship? |
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USA Traffic Signs normally ships your order by UPS ground. Some orders may ship FedEx ground, USPS priority mail, or by motor freight for heavy and certain oversized items. We use the following motor freight carriers: R&L Carriers, Saia, Inc, and Estes Express Lines. We do not offer faster shipping options but most orders for stock items ship on the same or next business day which ensures speedy delivery. UPS, FedEx, and the motor freight carriers require 1-5 work days after we ship to deliver your package. USPS requires 2-3 work days for delivery. After your order ships, we'll send tracking information via email. Over 90% of our stock orders ship the same or next business day. Certain items like custom signs need additional time, and we list the approximate production time required before shipping within "Availability" for every product sold. |
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